Privacy Policy

Ozmon Travel Pty Ltd (ABN 14 636 255 671, ACN 636 255 671) (“Ozmon Travel”, “we”, “us” or “our”) is committed to protecting the privacy of individuals and handling personal information responsibly.

This Privacy Policy explains how we collect, use, hold, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent those laws apply to us.

This policy applies to personal information collected through our website, by telephone, email and other communications, and in connection with our travel services and bookings.

1. What Personal Information We Collect

Depending on the services you request and the nature of your booking, we may collect personal information such as:

• your name;
• email address, telephone number and address;
• travel dates, destinations, itinerary and travel preferences;
• information provided in enquiries or correspondence with us;
• passport, visa and other travel-document information where necessary to arrange or manage travel;
• date of birth or other identification information where required by a travel provider, booking or legal requirement;
• payment and billing information where applicable;
• information about your bookings, travel arrangements and interactions with us; and
• any other personal information you voluntarily provide to us or that we reasonably need to provide our services.

We will generally only collect information that is reasonably necessary for the relevant purpose.

Where you provide personal information about another traveller or person, you should ensure that you are authorised to provide that information and, where appropriate, that the person is aware that their information is being provided to us.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

• submit an enquiry or contact form through our website;
• contact us by telephone, email or other communication channels;
• request a quote or travel information;
• make, change or cancel a booking;
• provide information necessary to arrange travel services; or
• otherwise communicate or interact with us.

We may also receive personal information from third parties where this is reasonably necessary to provide or manage travel services, such as airlines, accommodation providers, tour operators, booking platforms and other travel service providers.

Where reasonably practicable, we will collect personal information directly from you.

3. How We Use Personal Information

We may use personal information for purposes including:

• responding to enquiries and requests;
• providing travel advice and information;
• preparing quotes and travel options;
• arranging and managing airline tickets and other flights;
• arranging hotel and accommodation bookings;
• arranging car rental;
• arranging Mongolia tours and other travel services;
• arranging airport transfers;
• communicating with you about enquiries, bookings, changes, cancellations or other travel matters;
• communicating with travel suppliers and service providers on your behalf;
• processing payments and related transactions where applicable;
• maintaining business and booking records;
• improving our services, website and customer experience;
• preventing fraud, misuse or security incidents;
• complying with applicable laws, regulations and legal obligations; and
• other purposes that you have consented to or that are otherwise permitted or required by law.

We will not use your personal information for a purpose unrelated to the reason it was collected unless permitted or required by law or otherwise authorised by you.

4. Disclosure of Personal Information

To provide and manage travel services, we may need to disclose relevant personal information to third parties involved in your travel arrangements.

Depending on your booking, these parties may include:

• airlines and other transport providers;
• hotels and accommodation providers;
• car rental companies;
• tour operators and destination service providers;
• airport transfer providers;
• booking and reservation platforms;
• payment providers and financial institutions where applicable;
• technology and service providers that assist us in operating our website or business; and
• professional advisers, regulators, government agencies or other parties where disclosure is required or permitted by law.

We will generally only disclose information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

5. Overseas Disclosure

Travel services frequently involve overseas airlines, hotels, tour operators, booking platforms and other service providers. As a result, personal information may need to be disclosed to or accessed by organisations located outside Australia where this is reasonably necessary to arrange or provide your travel services.

The countries to which information may be disclosed will depend on the destination, travel providers and services involved in your booking.

Where required by applicable privacy law, we will take reasonable steps in relation to overseas disclosures.

6. Third-Party Website and Technology Services

We use third-party services to help operate and maintain our website and business.

For example, our website may use third-party services for:

• processing website enquiry forms;
• website analytics and measurement;
• website hosting and infrastructure; and
• other technical services required to operate the website.

These providers may receive or process information submitted through the website or information generated through your use of the website, depending on the service involved.

Where applicable, third-party providers handle information in accordance with their own privacy policies and terms. We take reasonable steps to select and use services in a manner consistent with our privacy obligations.

7. Website Analytics and Cookies

Our website may use cookies, analytics and similar technologies to help us understand website usage, improve website performance and understand how visitors interact with our services.

This may include the collection of information such as:

• pages visited;
• approximate location or other technical information;
• browser and device information;
• referral or traffic-source information; and
• interactions with website features.

We may use third-party analytics services, including Google Analytics, for these purposes.

Where applicable, you can manage or restrict cookies through your browser settings. Disabling certain cookies or technologies may affect some website functionality.

8. Sensitive Information and Travel Documents

Some travel arrangements may require information that is more sensitive in nature, including passport, visa, identification or health-related information.

We will only collect sensitive information where it is reasonably necessary for a relevant travel service, booking, legal requirement or other permitted purpose.

Where applicable, we will seek consent before collecting sensitive information where consent is required by law.

You should not submit unnecessary passport, payment-card or other sensitive information through a general website enquiry form unless we specifically request it through an appropriate and secure process.

9. Payment Information

Where payment is required for travel services, payment information may be processed through relevant payment providers, financial institutions, airlines, accommodation providers or other authorised service providers.

Where we use third-party payment providers, payment information may be handled directly by those providers in accordance with their applicable privacy and security practices.

We do not require customers to submit unnecessary payment-card information through a general website enquiry form.

10. How We Hold and Protect Personal Information

We take reasonable steps to protect personal information we hold from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

The security measures used will depend on the nature and sensitivity of the information and the way it is held.

These measures may include appropriate access controls, secure systems and processes, and limiting access to personal information to people and service providers who reasonably need it.

No method of transmission or electronic storage can be guaranteed to be completely secure. If we become aware of an eligible data breach involving personal information, we will respond in accordance with applicable privacy and data-breach laws.

11. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain appropriate business and booking records, resolve disputes, meet legal or regulatory requirements and protect our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely destroy it or ensure that it is de-identified, where appropriate and subject to any applicable legal or record-keeping requirements.

12. Access to Personal Information

You may request access to personal information we hold about you.

To make an access request, please contact us using the details in section 17 of this Privacy Policy.

We will respond to your request within a reasonable period and in accordance with the requirements of applicable privacy law.

In some circumstances, we may be unable to provide access to particular information where an exception under applicable law applies. If this occurs, we will explain the reason where we are legally permitted to do so.

13. Correction of Personal Information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date for the purposes for which it is used.

If you believe information we hold about you is inaccurate, incomplete, out of date or misleading, you may ask us to correct it.

We will consider and respond to correction requests in accordance with applicable privacy law.

14. Privacy Complaints

If you have a concern or complaint about how Ozmon Travel has handled your personal information, please contact us using the details below.

Please provide sufficient information about your concern so that we can investigate and respond appropriately.

We will investigate privacy complaints and seek to resolve them within a reasonable period and in accordance with our obligations under applicable privacy law.

If you are not satisfied with our response, or if your complaint is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC) for further information or assistance.

Information about making a privacy complaint to the OAIC is available from the OAIC website.

15. Notifiable Data Breaches

If an eligible data breach occurs involving personal information we hold, we will assess and respond to the incident in accordance with the Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme, where applicable.

Where notification is legally required, we will notify affected individuals and the OAIC as required by law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, website, technology, privacy practices or applicable laws.

The latest version will be published on our website with the date of the most recent update.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have a question about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:

Ozmon Travel Pty Ltd
Level 3, 117 King William St
Adelaide SA 5000, Australia

Email: info@ozmontravel.com.au
Phone: +61 452 590 727
Phone: +61 401 640 112
Phone: +61 424 546 400
Website: www.ozmontravel.com.au